EnergyNet residential internet customers have the opportunity to get up to three EnergyNet email addresses (@hesenergy.net). These addresses may be provided to EnergyNet when signing up for internet service, during the installation of the internet service in your residence, or at any time by calling the EnergyNet Technical Support line at 887-0763.
Sending and Receiving Email
If you choose to use EnergyNet email addresses, you may send and receive your email two ways. First, EnergyNet offers Web Mail. This feature allows you access your EnergyNet email over the internet using any computer. To login to EnergyNet Web Mail, click on the “Email Login” icon in the Quick Links area on the right side of the screen. You will be required to enter your user name and password to access your email.
Your EnergyNet email may also be downloaded to your computer using an email program. Most modern computers running Windows may have Outlook Express, Mail or Live Mail installed. To set up these programs to send and receive your EnergyNet email, you will need the username and password you supplied to EnergyNet, as well as the information listed below regarding EnergyNet's email server.
EnergyNet Email Server Information:
Type of Email server- Pop3
Incoming and outgoing email servers- mail.hesenergy.net
To set up Microsoft Outlook Express, click here.
To set up Microsoft Mail, click here.
To set up Windows Live Mail, click here.
IMPORTANT!!! Each hesenergy.net email address is only provided a limited amount of space on the EnergyNet email server for storage of emails. Once this space is used up, you will be unable to receive any more emails. Therefore, it is necessary to either ocassionally remove unwanted emails from your inbox using the EnergyNet WebMail application, or configure your email program to delete the emails from the EnergyNet email server once your email program has downloaded them.
To configure your Microsoft email program to delete emails on the EnergyNet email server after you have downloaded them, follow these instructions:
1. From the Tools Menu, click on 'Accounts.'
2. From the 'Accounts' dialogue box, highlight the newly created email account and then click the 'Properties' button on the right side of the box.
3. From the email account properties dialogue box, click the 'Advanced' tab.
4. Under 'Deliver,' uncheck 'Leave a copy of message on server.'
5. Click 'OK' to Save and close the dialogue box.