EnergyNet 8 Meg Residential Internet Frequently Asked Questions
How does your new 8 Meg high speed internet service work? This new service does not come into your house over wires like cable or DSL service. Instead, it utilizes wireless technology. A small receiver will be installed at your residence. This device communicates wirelessly with EnergyNet radios mounted on utility poles throughout Hopkinsville. An ethernet cable is included to connect the receiver to your computer or router. All transmissions are encrypted, keeping your information safe.
Do I need a phone line to get the 8 Meg high speed internet service? No. The EnergyNet 8 Meg high speed internet service comes into your home wirelessly over the airwaves. This makes it a perfect solution for residents who no longer use a land-based phone service but instead use their cell phones for their home phone service.
Can I use my laptop anywhere with the 8 Meg high speed service?
A laptop can access your EnergyNet 8 Meg service using an ethernet cable plugged directly into the EnergyNet receiver or a router which is plugged into the EnergyNet receiver.
Laptops, as well as other mobile wifi-enabled devices can access the EnergyNet Mobile service directly using their internal wireless network card. However, your ability to connect to EnergyNet Mobile is dependent on many variables (capabilities of your device, distance to nearest EnergyNet Mobile access point, whether inside or outside of structures, etc.). EnergyNet Mobile is not intended, nor is it guaranteed, to provide usable service inside structures.
If you want to insure a stable, usable wi-fi signal in and around your residence for your wifi-enabled devices, it is highly recommended that you install your own home wifi network. With our new service, EnergyNet Plus, EnergyNet will install a wireless router and set up a secure, wireless network for your residence. The EnergyNet Plus service is $39.95 per month. You may also purchase your own wireless router and set up the wifi network yourself.
Can I get the new 8 Meg high speed service on any computer? As long as your desktop computer has an Ethernet port, it can utilize the EnergyNet high speed service. An Ethernet port looks like a standard phone jack, only larger. It is typically located on the back of a desktop computer or on the back or side of a laptop. The port is 1/2" wide whereas a phone jack is only 3/8" wide. All new computers and most computers under 5 years old have an Ethernet port. Older computers can be upgraded. Laptops and other devices without an ethernet port can typically connect to your EnergyNet Internet service if you have EnergyNet Plus or your own wireless router.
I am a Pennyrile Rural Electric customer. Can I still get the 8 Meg high speed service? If you are a Hopkinsville resident living inside the bypass, it is very likely that you are in the EnergyNet 8 Meg high-speed internet service area (see service area map). The service is also available to limited areas outside the bypass. To determine if you can access the service, call EnergyNet at 887-0763.
How do I get the new 8 Meg high speed service? If you are a current HES electric customer, you may sign up for the EnergyNet 8 Meg high speed service by calling 887-0763. Only persons listed on the account may request to add additional services. If you are not currently a customer, you will be required to sign up in person at the HES offices at 1820 E. 9th street in Hopkinsville. You must be 18 years of age and have a valid photo I.D.
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