Connection, Reconnection, and Disconnection Charges

Distributor may establish and collect standard charges to cover the reasonable average cost, including administration, of connection or reconnection service, or disconnecting service as provided above.  Higher charges may be established and collected when connections and reconnections are performed after normal office hours, or when special circumstances warrant.  Every customer requesting a new connection must pay a connection/transfer charge currently $25.  

Termination of service will occur if bill is not paid by the scheduled date of termination (15 days after the original due date).  Requesting a hearing if the bill is disputed must be performed before the scheduled cut-off date.  The procedure to request a hearing is outlined below:

1. Hearings on disputed bills shall be held by appointment at the Hopkinsville Electric System office between the hours of 8 a.m. and 4 p.m. on any business day.
2. A customer requesting a hearing has the right to examine Hopkinsville Electric System's records pertaining to the customer's service.
3.  A customer requesting a hearing has the right to have a representative at the hearing to testify and to present witnesses.
4. A Hearing Officer duly appointed by the General Manager shall conduct hearings.
5. The Hearing Officer shall hear the evidence, render a decision in writing and shall promptly provide the customer a copy of such decision.
6. If the customer believes the decision of the Hearing Officer is in error and requests an appeal hearing by noon of the next following business day, or if the Hearing Office referred the matter to a higher level, a hearing shall be conducted by an Appeals Officer duly appointed by the General Manager. The Appeals Officer shall hear evidence and render a final decision in writing and shall promptly provide the customer a copy of such final decision.
7. The customer has the right to a post termination hearing under the above procedures if there was no hearing before termination, if the customer requests such post termination hearing within three business days following such termination.

The customer's service shall not be terminated until an appropriate decision is reached under (1) through (6).

Special counseling is available to customers who are experiencing hardship or who have extenuating circumstances.

FEES

Connection/Transfer	$25.00
Connection/Transfer – After Hours	$75.00
Reconnect for Non-Payment
Regular Working Hours      All customers who are issued a cutoff work order will receive a $10 admin fee charge.  When the customer comes in to reconnect, another $15 charge will be added if actually cutoff.	$25.00
Regular Working Hours (requiring Truck #1)	$65.00
After Regular Working Hours   Any delinquent amount must also be paid in addition to reconnection fee before service will be restored if disconnected due to non-payment.	$75.00

Discontinue of Service by Distributor

Distributor may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, or of the application of Customer or contract with Customer. Distributor may discontinue service to Customer for the theft of current or the appearance of current theft devices on the premises of Customer. Distributor may discontinue service due to fire, flood, other natural disaster damage, accidents, construction, or removal or demolition of the premise when in the Distributors opinion, continuance of electric service could jeopardize public safety or result in damage to distributor’s or a third party’s property.  The discontinuance of service by Distributor for any causes as stated in this rule does not release Customer from his obligation to Distributor for the payment of minimum bills as specified in application of Customer or contract with Customer.