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Electric: 270.887.4200 | Internet: 270.887.0763

Hopkinsville Electric System - EnergyNet Internet Services – Hopkinsville, KY

Residential Internet FAQ

How does the 8 Meg high speed internet service work?  

The EnergyNet internet service utilizes wireless technology. A small receiver will be installed at your residence. This device communicates wirelessly with EnergyNet radios mounted on utility poles throughout Hopkinsville. All transmissions are encrypted, keeping your information safe.


How do I get the new 8 Meg high speed service?  

If you are a current HES electric customer, you may sign up for the EnergyNet 8 Meg high speed service by calling 887-0763. Only persons listed on the account may request to add additional services. If you are not currently an HES customer, you will be required to sign up in person at the HES offices at 1820 E. 9thstreet in Hopkinsville. You must be 18 years of age and have a valid photo I.D.


I am a Pennyrile Rural Electric customer. Can I still get the 8 Meg high speed service?  

If you are a Pennyrile Rural Electric customer living inside the bypass, it is very likely that you are in the EnergyNet 8 Meg high-speed internet service area. The service is also available to limited areas outside the bypass. To determine if you can access the service, call EnergyNet at 887-0763.


Do I need a phone line to get the 8 Meg high speed internet service?  

No. The EnergyNet 8 Meg high speed internet service comes into your home wirelessly over the airwaves. This makes it a great solution for residents who no longer use a land-based phone service but instead use their cell phones for their home phone service.


What devices can I use with the 8 Meg high speed internet service? 

Most any internet-enabled device can utilize the EnergyNet 8 Meg high speed internet service including desktop computers, laptops, tablets, smart phones, portable music devices, streaming TV devices, internet-ready TVs and Bluray players to name a few.


How do I use a wireless device with the 8 Meg high speed internet service?

Wireless devices such as laptops, tablets, smart phones, music players, gaming devices, streaming TV devices, etc. require a home wifi network to connect to the EnergyNet 8 Meg high speed internet service. You may hook up your own wireless router to the EnergyNet receiver to create a home wifi network. Or, if you’d prefer, EnergyNet can install the EnergyNet Plus service for $42.95 per month, which includes a wireless router configured to provide a secure, encrypted wireless network.