Electric
Start new service
What you’ll need…
There may be things you need to have ready to include or attach to our online request form. Once submitted, a customer service representative will call you to finalize your request and take your payment. If you’re visiting the HES office, bring these items with you as well as your payment for the connection fee and deposit.
Click any of the requirements for more details.
Flexible service payment options
When you sign up, you’ll be able to select one of two ways to pay your bill once your service is connected. Here are the options you’ll see when you fill out the form:
Traditional payments
With traditional service, customers receive a monthly bill statement based on their electric usage. Payment is due by the listed due date each month.
Pay-as-you-go
Pay-As-You-Go service allows customers to pay for electricity in advance. Usage is deducted daily from the account balance, and customers can monitor their balance online, by phone, or with the MyUsage App.
Policies & fees
Reconnection Fees
Reconnect during business hours
$25 (includes $25 reconnection charge)
Reconnect after business hours
$75 (includes $25 reconnection charge)
Meter tampering
$225 + meter cost + estimated stolen current*
Pay-As-You-Go customers
Contact HES at (270) 887-4200 to determine the exact amount required to reconnect their service.
*Person stealing current may be prosecuted to fullest extent of the law by HES
Deposit Policy
A residential security deposit ($100 or $400) may be required when service is established with HES. Deposits are based on a credit risk factor. A security deposit is not required for previous HES customers (within past 24 months) with 12 months of good payment history (bill paid in full on or before due date). A letter of credit from a previous electric utility attesting to 12 months of good payment history may also be accepted in lieu of a deposit.
- Customers may waive the credit score and pay a $400 deposit.
- Customers transferring an existing service to a new address may require an additional deposit based on past payment history and the amount of the initial deposit.
- $50 Reserve required if you sign up for Pay-As-You-Go service.
Commercial/Industrial Security Deposit
A deposit or suitable guarantee (irrevocable bank letter of credit or surety bond) equal to twice the average monthly bill of the address the customer is seeking to secure commercial service for may be required before service is established. If the customer is establishing a NEW service where no history exists, the HES engineer on site will be consulted and suitable deposit will be determined based on calculated demand and energy requirements.
Standard service charges
HES may establish and collect standard charges to cover the reasonable average cost, including administration, of connection, reconnection, or disconnection of service. These fees are listed in the table below.
- Establish new service: $25
- Transfer service: $25
- Establish/Transfer service after hours: $75
Meter test
- If meter is functioning properly: $0 first test, $25 thereafter
- If meter is malfunctioning: $0
- Returned check charge: $35