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Lifeline

Supporting our community

Lifeline is a government program the offers a discount on monthly local telephone or broadband service to those who qualify.

To see if you qualify, please visit Lifelinesupport.org to apply.

See if you qualify
HES / energynet Lifeline application

Lifeline FAQ

Lifeline service is a state and federal program that helps make communications services more affordable for low-income consumers. Qualified participants may receive a monthly discount of our voice and broadband services. The combined federal and state discount in Kentucky is up to $12.75 per month for phone service purchased with a broadband service and $9.25 for broadband-only lines.

You are eligible to enroll in the Lifeline program if you participate in one of the following:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing (FPHA)
  • Supplemental Security Income (SSI)
  • Veterans Pension and Survivors Benefits
  • Tribal Programs (and live on federally-recognized Tribal lands)
  • Your household income is at or below 135% of the federal poverty guidelines.

Federal rules limit each household to one Lifeline discount. Only one Lifeline service is permitted per household. That includes lifeline services you may get from other providers.

You can keep receiving Lifeline benefits as long as you stay eligible by being enrolled in a qualifying program. Your eligibility will be reviewed annually by the program’s national administrator. Failure to respond to a reverification request will result in the loss of your service discount and require re-enrollment. To learn more, visit lifelinesupport.org.

Lifeline participants can select any of our voice or broadband services based on their individual needs.

Information about our broadband services may be found here.

All of our voice products, including toll options, may be found here.

For any further questions or assistance, please reach out to our office at (270) 887-0763 or send us an email at support@hesenergy.net

More information can also be found at Lifelinesupport.org

Eligibility requirements

The National Verifier, not HES/energynet, determines your eligibility to receive Lifeline benefits. If you do not currently receive the Lifeline discount through the National Verifier, please visit affordableconnectivity.gov to apply. Only persons who have been determined to be eligible for Lifeline by the National Verifier should complete the Enrollment Form below.