In March 2020, HES & energynet temporarily suspended disconnections for nonpayment as a way to help our customers facing financial hardships due to COVID-19. These past due balances remained the responsibility of the account holders.
HES is returning to normal disconnection procedures effective November 16, 2020. HES will continue to waive late fees until January 1, 2021. While our lobby will remain closed to protect the health and safety of our customers and employees, we will be available at our drive up window for all your customer service needs (Monday through Friday from 7:30 a.m. to 4:30 p.m.), by calling our offices at 270-887-4200, or visiting our website at www.hop-electric.com (for payments and establishing /disconnecting service). HES has also opened an additional drive thru location at 2800 Ft. Campbell Boulevard on the backside of the Chamber of Commerce building. Hours for this location are Monday through Friday from 8:00 a.m. to 4:00 p.m.
Customers with past due balances will be automatically enrolled in a 6-month payment plan allowing them to catch up without experiencing an immediate disruption of service. The payment plan will apply to all customers with past due balances including those enrolled in the Pay as you Go Program.
Due to the financial hardship this crisis has caused, we understand that some customers may need to seek assistance paying utility bills. The Low-Income Home Energy Assistance Program (LIHEAP) is available to help qualifying households pay their energy bills. Customers can apply for LIHEAP by contacting PACS at 270-632-2313 or visiting their website at https://pacs.itfrontdesk.com
HES remains committed to being responsive to the needs of our customers, employees and community. Thank you for your support as we work to keep our community safe.
Monthly Billed Customers
On November 6th, any past due balance greater than $50 will be transferred to an interest-free loan deemed a COVID-19 Loan. You will be billed in 6 equal monthly installments for this past due amount.
Each month, the COVID-19 Loan installment, along with that month’s charges, will be due by the due date printed on your bill. Any unpaid amounts will be subject to normal HES/energynet disconnection policies after November 16th.
Example:
Covid-19 Loan (past due amount) = $600.00
Covid-19 loan installment = $600 / 6 months = $100 monthly installment (billed on next 6 bills)
If you would like to make full payment of your past due, contact a customer service representative at 270-887-4200.
If service with Hopkinsville Electric is discontinued, full payment is due immediately.
“Pay As You GO” Customers
On November 5th, any negative balance greater than $50 maintained on your account will be transferred to an interest-free loan deemed a COVID-19 Loan. The COVID-19 Loan will be billed daily over the next 6 months. Payments made on or after November 6th will be applied to current usage as well as the COVID-19 Loan daily charge (displayed as Misc. Charge). You will be responsible for maintaining a positive balance beginning November 6th to avoid disconnection on or after November 16th.
Example:
Covid-19 Loan (Pay As You Go negative account balance) – $600.00
Covid-19 daily charge = $600 / 180 days = $3.33 daily charge (displayed as “Misc. Charge” to be billed daily for next 180 days)
If you would like to make full payment of your past due, contact a customer service representative at 270-887-4200.
If service with Hopkinsville Electric is discontinued, full payment is due immediately.