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  • Update Regarding Disconnects for Nonpayment

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    In March 2020, HES & energynet temporarily suspended disconnections for nonpayment as a way to help our customers facing financial hardships due to COVID-19. These past due balances remained the responsibility of the account holders.

    HES is returning to normal disconnection procedures effective November 16, 2020.  HES will continue to waive late fees until January 1, 2021. While our lobby will remain closed to protect the health and safety of our customers and employees, we will be available at our drive up window for all your customer service needs (Monday through Friday from 7:30 a.m. to 4:30 p.m.), by calling our offices at 270-887-4200, or visiting our website at www.hop-electric.com (for payments and establishing /disconnecting service). HES has also opened an additional drive thru location at 2800 Ft. Campbell Boulevard on the backside of the Chamber of Commerce building. Hours for this location are Monday through Friday from 8:00 a.m. to 4:00 p.m.

    Customers with past due balances will be automatically enrolled in a 6-month payment plan allowing them to catch up without experiencing an immediate disruption of service.  The payment plan will apply to all customers with past due balances including those enrolled in the Pay as you Go Program.

    Due to the financial hardship this crisis has caused, we understand that some customers may need to seek assistance paying utility bills.  The Low-Income Home Energy Assistance Program (LIHEAP) is available to help qualifying households pay their energy bills.  Customers can apply for LIHEAP by contacting PACS at 270-632-2313 or visiting their website at https://pacs.itfrontdesk.com

    HES remains committed to being responsive to the needs of our customers, employees and community.  Thank you for your support as we work to keep our community safe.

    Monthly Billed Customers

    On November 6th, any past due balance greater than $50 will be transferred to an interest-free loan deemed a COVID-19 Loan.  You will be billed in 6 equal monthly installments for this past due amount.

    Each month, the COVID-19 Loan installment, along with that month’s charges, will be due by the due date printed on your bill.  Any unpaid amounts will be subject to normal HES/energynet disconnection policies after November 16th.

    Example:
    Covid-19 Loan (past due amount) = $600.00
    Covid-19 loan installment = $600 / 6 months = $100 monthly installment (billed on next 6 bills)

    If you would like to make full payment of your past due, contact a customer service representative at 270-887-4200.

    If service with Hopkinsville Electric is discontinued, full payment is due immediately.

    “Pay As You GO” Customers

    On November 5th, any negative balance greater than $50 maintained on your account will be transferred to an interest-free loan deemed a COVID-19 Loan.  The COVID-19 Loan will be billed daily over the next 6 months.   Payments made on or after November 6th will be applied to current usage as well as the COVID-19 Loan daily charge (displayed as Misc. Charge).  You will be responsible for maintaining a positive balance beginning November 6th to avoid disconnection on or after November 16th.

    Example:
    Covid-19 Loan (Pay As You Go negative account balance) – $600.00
    Covid-19 daily charge = $600 / 180 days = $3.33 daily charge (displayed as “Misc. Charge” to be billed daily for next 180 days)

    If you would like to make full payment of your past due, contact a customer service representative at 270-887-4200.

    If service with Hopkinsville Electric is discontinued, full payment is due immediately.

    Robert Kieffer

    January 27, 2021
    News
  • The Benefits of Living in an Area with Fiber Optic Internet

    The Benefits of Living in an Area with Fiber Optic Internet

    Work-From-Home-Fiber-InternetThe internet is quickly becoming the one facet we as a society cannot function without. Whether it’s logging on for work, listening to online lectures, or simply playing our favorite video game, the internet has rapidly become one of our everyday necessities – a fact that is especially evident in 2020. And in a world where the need to consume information instantly is ever-present, you can’t afford to have a slow, or even regular, internet speed.

    Fiber optics is the best technology the world has to offer for delivering internet service to homes and businesses, providing speeds up to 100 times faster than a regular internet connection. Having the fastest internet speeds available in your city can have a dramatic impact on workforce.

    Strengthening the Workforce

    Starting a Business – If you’ve been thinking of starting your own business, you’re not the first person to have that thought in recent times. It can be a bit of an uphill climb trying to get your business off the ground. But if your city doesn’t have fiber optic internet readily available, your uphill climb just got a lot steeper.

    If you’re starting out by launching a new business from home, it’s important to have connectivity to build your customer base, advertise your product or service, and connect with your clients.  Especially in 2020, your startup needs a way to connect remotely with customers.

    Just think, no matter what industry you conduct business in, you’ll need to be able to advertise your product or service, connect with customers or clients, and stay in touch with your employees. None of this is possible without an internet connection. But even with a regular internet connection, it can be difficult to carry out some of these basic business operations. Having fiber optic internet speeds in your city limits will provide a more streamlined approach to running your company, as well as create economic opportunities for the community as a whole.

    Existing Businesses – If you currently run your own business, you may have already come to the realization that you don’t have to rent an office space in order for your business to function. Having your team work remotely will cut out the cost of rent and save time on having to commute daily, but fiber optics is a must to make the transition worth it because slow internet or internet downtime can greatly impact your business.  With the need for working from home becoming an increasing trend, the location of your workforce matters less than the speed of your connection.

    Working Remotely – Speaking of working remotely, another safe assumption to make during these times is the trend of working from home, and this trend doesn’t seem to be going away any time soon. In fact, even before the COVID-19 pandemic, nearly 5 million people in the US were already working from home, which was an increase over the previous years, and now many businesses are encouraging people to work remotely. If you’re having to rely on regular internet speeds while working remotely, you may experience issues communicating with your team via video conferences, meeting tight deadlines, or even submitting your work altogether. Fiber optics makes working from home hassle-free:

    •  No more long waits for uploading files or failed uploads.

    •  Video conferencing is made easier and more reliable.

    •  Stay connected with your team no matter where they are in the world.

    Living in a city with fiber optic internet capabilities will also allow you to work remotely for a business regardless of where their headquarters is stationed.  This means you can choose an area with a lower cost of living or more lifestyle amenities that suit you.

    Educational Opportunities

    Aside from the more evident advantages that a city’s workforce can experience from having fiber optic internet speeds, another demographic will also benefit from the switch: prospective and existing college students, and even grade school students. Whether it’s an inability to commute or reasons due to the pandemic, many individuals are unable to attend in-person classes. From 2012 to 2017 the number of online students enrolled in bachelor’s or master’s programs increased by over 40%. Imagine the increase after 2020!

    With a fiber optic internet connection, students can enroll in online classes and focus on their studies from home without fear of missing lectures due to a poor connection or having their internet crash right in the middle of an exam. With the possibility of obtaining a college degree made easier without stepping foot on a physical campus, more individuals will be able to enter the workforce that wouldn’t otherwise have been afforded that opportunity.

    How do I get fiber internet if I live in or near Hopkinsville, Elkton or Cadiz?

    energynet is on the path to delivering fiber internet to every doorstep in Hopkinsville, and we’re working to expand our gig speed fiber in the surrounding areas of Elkton and Cadiz. Many addresses within our South Western Kentucky region already have the fiber internet option available to them while others are still in the works. To see whether or not fiber internet is available to you, and to express your interest if it is not, please do the following:

    •  Enter your address on our website to check availability in your neighborhood.

    •  Sign up on goenergynet.com, and when service is available, we’ll reach out to schedule the installation.

    •  Success! Enjoy surfing the internet in lightning speed!

    To sign up for faster internet with energynet, view our available service plans here. We have an internet option perfect for everyone including minimal home users, gamers, and full speed services for families and those working from home that need the internet without limits or barriers.

      

    Sarah Whitaker

    January 5, 2021
    News
    energynet, fiber, internet
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