Another Utility Scam Reported
February 8, 2023An unfortunate modern reality is that there are plenty of individuals trying their best to scam unsuspecting people out of money. Plenty of these scams involve the utility industry. A customer informed us today that a man called them stating he was with “the electric and gas company” and said they’d overpaid their bill and… Read More »
New energynet Customer Portal and Billing Change
December 19, 2022energynet is moving all internet customers to a new service platform and billing system called “My Broadband”. Our goal is to provide a better service experience for our customers. With the new system, energynet customers will be able to easily self-manage their account through the My Broadband portal and have access to: Autopay for Credit/Debit… Read More »
Primary Residence Sales Tax Exemption
December 16, 2022Beginning January 1, 2023, the KY Dept. of Revenue (KYDOR) will require HES to begin collecting sales tax on any residential electric service that is not the primary residence of the customer. Residential customers with more than one meter or electric account will be required to submit a KYDOR form to HES identifying their primary… Read More »
Apps Parents Should Know Their Kids Are Using
December 5, 2022As kids get older, they become more interested in using apps on their smartphones and tablets. While some apps are perfectly safe and age-appropriate, others can be dangerous for children. As a parent, it’s important to be aware of the most popular apps your kids are using, so you can make sure they’re staying safe… Read More »