Electric

Understanding your electric bill

An explanation of your rates and statements

HES purchases its electricity from the Tennessee Valley Authority, allowing us to provide some of the most affordable electric rates in Kentucky. The TVA also serves as the regulatory agency for HES and must approve our electric rates.

Bill calculator
Current residential rates
Your bill explained

Residential bill estimator

Move the slider to calculate your bill based on kilowatt usage to see your estimated energy cost.

This calculator is intended for estimates only. Additional monthly charges such as the customer charge, security lights, taxes, or recurring contributions to Project Help are not included in this calculation.

kWh usage

Your rate, explained

HES purchases its electricity from the Tennessee Valley Authority, allowing us to provide some of the most affordable electric rates in the western Kentucky region.

Learn more about HES residential rates.

Residential rates (Effective 05/01/2026)

Customer Charge
$35.46
Base Kilowatt-hour Charge
$0.06897
TVA Total Monthly Fuel Cost Charge

Subject to monthly adjustment based on current fuel prices

$0.03016
Total Kilowatt-hour Charge
$0.09913

*Subject to monthly adjustment based on current fuel prices

Bill dispute process

If payment is not received by the due date on the bill, HES may discontinue service 15 days after providing disconnection notice to the customer informing the customer of the electric service disconnection and offering the customer the opportunity to discuss their bill with an HES customer service representative. In most cases, the HES customer service representative can answer any questions about the bill and resolve any disputes. If resolution cannot be achieved with the HES customer service representative, the dispute will be brought to the Director of Customer Service for review, and the Director of Customer Service will attempt to reach a resolution with the customer.

Special counseling is available to customers who are experiencing hardship or who have extenuating circumstances.

Further action

If you have followed the Bill Dispute process and are unsatisfied with the final decision, you may contact TVA, the regulator of HES.