As a service to HES customers who have rental properties, we allow connections/disconnections by phone, fax or email. This allows you to put the property’s electric account into your name, or take the property’s electric account out of your name by contacting us, rather than requiring a visit to our office as is normally required for these actions.
If you would like to take advantage of this service, please complete the Landlord Standing Order Authorization form and return it to our office. Once the completed form is received, you will be able to request changes in account status for the accounts you have listed on the form.
To download the Landlord Standing Order Authorization form, click here.
Once you have completed and signed the form, you may return to the HES office at 1820 E. 9th Street, by fax to (270) 887-0778 or by email to: firstname.lastname@example.org.
If you have questions about this service, contact a customer service representative at (270) 887-4200.
If you have completed and submitted a Landlord Standing Order Authorization form, you may submit your requests to disconnect or reconnect electric service via email using the form below. You may also fax your request to (270) 887-0778 or call us at (270) 887-4200.