Hopkinsville Electric System Office
1820 E. 9th Street
Lobby hours: 8:00 – 4:30 Monday – Friday
Drive-thru hours: 7:30 – 4:30 Monday – Friday
You may pay your bill by phone using our automated system by calling 270-887-4200 and choosing option 1. At the prompt, enter your 12 digit HES account number. You may pay your bill using a Visa, Mastercard or Discover card, or by initiating an electronic funds transfer from your checking or savings account. Your payment will be posted the next business day. The automated system may also be used to obtain account balances and payment due dates.
You may pay your HES electric and/or internet bill online by clicking here.
Automatic Bank Draft
Automatic Bank Draft allows your monthly electric and/or internet bill amount to be automatically deducted from your bank account on your bills’ due date. This is a convenient method of paying and is available at no extra charge. Almost any bank in the nation can be used for this payment method. You will continue to receive a monthly bill statement which will show the date that your bank account will be drafted for the amount due. This service may be initiated by visiting the customer counter at the HES office, or by submitting your information to us online by clicking here.
Levelized Billing Program
The Levelized Billing program helps smooth out your monthly electric bills. Levelized billing prevents drastic changes in your bill due to major changes in the weather. The current month’s bill and the previous 12 months’ bills are used to calculate a levelized amount for your bill. After your first month’s levelized bill, if your account accrues a positive or negative account balance, this is also factored into calculating each month’s levelized billed amount. Because the levelized billed amount is recalculated each month based on a rolling 13 months of bills, there is no yearly reconciliation or need to “settle up” the account, unless you decide to cancel your participation in the program or you close your account.
To participate in the Levelized Billing program, you need to have lived at your address for at least 12 months and not paid late during those 12 months. To sign up for Levelized billing, you may visit the HES office at 1820 E. 9th street, or click here to complete the application online.