Unfortunately, we’ve received word from a customer that scammers are once again trying to scam our customers out of money. This latest report is from a customer that said they received a call from an undisclosed person stating that  HES had overcharged them and that the customer had a refund coming to them. The scammer… Read More »

As soon as the temperature starts getting into the 80’s and 90’s, we receive calls from customers wondering why their bills are higher. The simple answer is that air conditioners must work longer, using more electricity, to maintain the indoor temperature setting on the thermostat. Many customers tell us that they have not touched their… Read More »

At HES, we recognize the importance that electricity plays in the daily lives of our customers. Our goal is to keep the electricity flowing every minute of every day. But occasionally, mother nature thwarts our efforts, sending ice storms, thunderstorms and tornadoes, that damage the electric system, causing outages. If you’ve experienced an outage of… Read More »

HES has implemented changes to the online (HES website) and automated phone payment systems. Changes to both of these payment systems will go into effect April 3rd at 11:59 PM. Online (HES website) Payment System Since we know scammers sometimes target our customers, we wanted to make sure all of our customers were aware of… Read More »